Cancellation Policy

Cancellations made on the day of the event are not refundable.

Adventure Reservations

• Bookings of 7 or fewer guests may receive a full refund for any cancellation made 48 hours prior to the start time of their tour.
• Tours canceled 48-24 hours before their tour start time receive a voucher for store credit in the full amount of the booking.

Group Reservations of 8 or More Participants

• Group reservations may receive a full refund for any cancellation made 7 days prior to the event.
• Group reservations canceled within 7 days and before the day of the event receive store credit.

Special Events

• Individual reservations for special events, such as Zipline & Dine, may receive a full refund for any cancellation made 7 days prior to the event.
• Cancellations after 7 days and before 48 hours prior to the event receive store credit.
• Cancellations made within 48 hours are not refundable.

Rescheduling

• There is no charge to reschedule your tour for a future date if done prior to the day of the event.
• A per-person Rescheduling Fee is applied to any tour rescheduled on the day of or after the originally scheduled event date.
• Tours may not be rescheduled 48 hours after the original scheduled event date.
• Winter Pricing applies only to reservations with initial and actual dates falling between November 1st and March 31st. Reservations initially scheduled in that time and rebooked for a later date will be charged regular season pricing.